• IS MY TICKET TRANSFERABLE?
Yes, all tickets are easily transferable.

• CAN I RESELL MY TICKET?
Yes, all tickets can be resold without any problem.

• HOW CAN I CANCEL MY TICKET / VOUCHER? WILL I GET MY MONEY BACK?
Tickets and vouchers that are not tied to a specific date can be refunded within 14 days. As far as the company Dennis Kießlich offers leisure events, in particular tickets for events, There is no distance selling contract according to § 312b BGB. This means that there is no right of cancellation or return. Every order for tickets is binding immediately after confirmation in accordance with II. 1. by the Dennis Kießlich company on behalf of the organizer and obliges the customer to accept and pay for the tickets ordered.

cancellation policy
You can revoke your contractual declaration within 14 days without giving reasons in text form (e.g. letter, fax, e-mail). The period begins after receipt of this instruction in text form, but not before the conclusion of the contract and also not before fulfillment of our information obligations in accordance with Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations in accordance with § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. To comply with the cancellation period, it is sufficient to send the cancellation in good time. The cancellation must be sent to:

kickdown
Dennis Kießlich
Bahnhofstr. 7
56355 Nastätten
Germany
E‑Mail: info@castlebeats.de

If the ticket for leisure events is valid at a precisely specified time, in particular admission tickets for events with specific dates, this does not constitute a distance selling contract in accordance with Section 312b of the German Civil Code (BGB). A right of cancellation and return is excluded for tickets for such services.

• WHAT DO I DO IF MY APPOINTMENT HAS BEEN CANCELLED BY THE ORGANIZER?
In this case, there is of course always the possibility of an alternative date. We will announce these dates immediately after the event is postponed. We will notify everyone who bought a ticket.
If we are unable to offer an alternative date or if the event involves significant changes to the essential content of the booked event, you are entitled to withdraw from the contract free of charge or to request another equivalent event from our range if Kickdown is able to offer such an alternative event.

• I CAN'T MEET THE APPOINTMENT, WHAT NOW?
Date-bound tickets cannot generally be cancelled.
Cancellation, rescheduling or rebooking can only be made upon request and after consultation with us. Please notify us in writing or by phone as soon as possible. You can find our contact details above.

• WHAT HAPPENS IF THE PROVIDER CANCELS MY BOOKED APPOINTMENT AT SHORT NOTICE?
In this case, there is of course always the possibility of an alternative date. As a first step, we ask you to clarify the further procedure with us and to arrange an alternative date.

• MY TICKET HAS BEEN CANCELLED BUT I HAVE NOT YET BEEN REFUNDED. WHAT SHOULD I DO?
A refund will be made within 14 working days after confirmation of the cancellation. Depending on the bank, the refund may be delayed by 3-4 days. Please check your account transactions again afterwards.

If the refund amount has not been received, please contact our customer support at info@beatswine.de or by phone at 06772 – 3034121.